Privacy Policy

1. Scope

This Privacy Policy explains how IKON Examen collects, uses, stores, and shares personal information when you visit our website, create an account, purchase an assessment, take an assessment, or interact with our support team.

2. Information We Collect

• Account details, such as email address, username, name, and authentication data.
• Assessment data, including responses, scores, generated narratives, and progress history.
• Transaction data processed through Stripe, such as purchase records and Stripe payment identifiers. We do not store full card numbers.
• Technical and usage data, such as IP address, device/browser metadata, and interaction logs needed for security, reliability, and analytics.
• Support communications you send to us by email or through product feedback channels.

3. How We Use Information

• Provide and improve the assessment experience.
• Operate accounts, authentication, and customer support.
• Process purchases, prevent fraud, and maintain security.
• Generate and deliver assessment output, including AI-assisted narratives.
• Comply with legal obligations and enforce our Terms of Service.

4. Legal Bases for Processing

Where applicable, we process information based on contract performance (providing purchased services), legitimate interests (security and product improvement), legal obligations, and consent (where required).

5. Sharing of Information

We share information only as needed to operate the service, such as with infrastructure, payment, email, authentication, and AI service providers. We may also disclose information when required by law, legal process, or to protect rights, safety, and platform integrity.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the service, comply with legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or export your data, and to object to or restrict certain processing. You may request account data export from the platform or contact us at support@ikonexamen.com.

8. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.

9. Children's Privacy

The service is not directed to children under 13 (or older where required by local law). If you believe a child provided personal information to us, contact support@ikonexamen.com.

10. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date on this page.

12. Contact

For privacy questions or requests, email support@ikonexamen.com.